Over a year ago, we started picking up take-out from Burger 21. They have gluten-free buns as well as gluten-free fries (regular and sweet potato) made in a dedicated fryer. And if you dine in, they have a nice gluten-free cider. Since the bright indoor lighting is rather jarring if you're sensitive to light, we went from dining in to picking up take-out fairly quickly.
However, over the last six months or so, our orders often haven't been made right. Thankfully, my meal was still gluten-free, but the bacon we paid for was not on the burger. This happened three consecutive times. Finally, we complained (via phone) and the next time my husband went in, they gave him a free burger on our take-out order. Unfortunately, even though my burger had the bacon ordered on it, it also had lots of condiments and other stuff I do not eat on burgers. It was completely gross so we had to go back and exchange it for another burger. We got more coupons for that mistake, but by then I was thinking I don't really care about saving on an order if the restaurant can't seem to prepare it correctly...over and over again.
Finally, another take-out order and again, it was prepared incorrectly. But this time my husband knew to check the order BEFORE he left and sure enough, there was stuff on my burger which was not supposed to be on it...and the order taker definitely confirmed the other back correctly before sending details to the kitchen. So, now we assume someone in the kitchen can't read the tickets....or they're snap chatting with someone or taking selfies...whatever kids do these days...lol! Whatever the issue, they're absolutely not concentrating on getting orders prepared correctly.
Now my husband won't go back and since he's the official take-out guy at our house, I'm kind of out of luck. By the way, Burger 21 burgers are fine and the fries are very tasty. But the gluten-free buns and burgers at Cheeseburger Bobby's are better. I can't have fries there due to no dedicated fryer..hence our past tendency to get burgers from Burger 21, unless I'm not in the mood for fries.
AUGUST 2019: Just wanted to update how this location of Burger 21 is doing. They have now been preparing our orders correctly about 75% of the time. My husband's order has been wrong for the most part, but he can eat anything so he just deals with it. We've almost stopped going there completely, as I'll make baked fries at home to go with Cheeseburger Bobby's burgers - they have the better burger and gf bun anyway!
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